the terms & fine print

  • Every piece is made or customized by hand and designed specifically for each client. This includes reworking existing garments, altering fit, adding graphics or embroidery, and creating one-of-one designs. No two pieces are exactly the same.

  • Yes. Each piece is created as a one-of-one or limited custom. Even when inspired by previous work, no design is ever replicated exactly.

  • No. Due to the custom, made-to-order nature of the work, all sales are final. Returns, exchanges, and refunds are not accepted under any circumstances.

  • Yes. A non-refundable down payment is required to secure your custom order and begin production.

  • No. Once a down payment is sent, orders cannot be canceled and payments are non-refundable. This applies regardless of production stage.

  • Turnaround time varies depending on the complexity of the project, materials, and current workload. Estimated timelines will be shared before production begins, but timelines are subject to change.

  • If you provide a garment, ONLY1 Customs is not responsible for pre-existing wear, fabric limitations, or damage that may occur during customization. By submitting your item, you acknowledge the inherent risk involved in garment alteration.

  • Care instructions will be provided when applicable. ONLY1 Customs is not responsible for damage caused by improper care, normal wear, or misuse.

  • Fill out the custom request form here with as much detail as possible. Once reviewed, you’ll be contacted to discuss next steps.